Sr. Move Medical Systems Analyst

Job Summary

The Sr. Move Medical Systems Analyst is the IT champion and expert of the field inventory management process and related commercial systems. This role helps to support commercial and field inventory business applications including Move-Medical FIM system, by working closely with the business, solution vendor and Terumo IT teams. This role facilitates user support activities, prioritization of system improvement through an intimate understanding of issues and needs of the business. The Sr. Move Medical Systems Analyst facilitates releases by performing quality assurance (QA) testing of both Terumo-requested changes and new universal product updates made available from the SaaS solutions.

Job Details/Responsibilities

Responsibilities of this role will span both project-based work (when project(s) are active) as well as ongoing production support. 

• Projects
• Own and document the clear, testable requirements for prospective and active projects while working closely with the business team.
• Embrace the “Do like a user” mentality, where deeply understanding and performing system actions that users will use is paramount. Perform technical testing prior to end-users accessing new functionality or software changes.
• Establish close working relationships with commercial excellence team, solution vendors, Terumo IT teams, and Sales personnel.
• Work with business to Diagnose system issues using the SaaS application, web service logging tools, Excel file comparison, browser analysis tools, or other techniques.
• Ownership of the Perform and document regression testing in preparation for maintenance or upgrade releases.
• Perform and document testing on active projects together with business SME’s.
• During project discovery and design phase, work with the business to communicate to the stakeholders how the solution will work through verbal, illustrative / visual, and written documentation mediums (solution guide, diagrams, system walkthroughs, demos, etc.).
• Throughout a project, identify potential system gaps and issues as soon as they become known.
• Serve as IT lead for FIM and/or commercial systems to manage ongoing support, troubleshooting together with other team members as well as business. Provide initial issue investigation with the business and, where possible, resolution.
• Properly escalate when necessary to appropriate personnel in business, IT groups and the vendors. Track and route problems to correct resources
• Follow up with end users, provide feedback, and see problems through to resolution, along with the business.
• Utilize excellent customer service skills and exceed stakeholder expectations
• Ensure proper documentation, communication, and closure of support requests
• Preserve and grow knowledge of support procedures, process documentation, and other support resources

Testing (applies to Projects and Ongoing Support) within a quality assurance testing capacity:

• Collaborate with software provider to develop effective strategies and test plans
• Execute test cases, analyze results, and escalate identified issues
• Document test cases and any resulting defects
• Help troubleshoot issues
• Work with cross-functional teams to ensure quality throughout the release lifecycle

Knowledge, Skills and Abilities (KSA)

• Solution-oriented - You dive into situations with a high degree of uncertainty or missing information and you experiment tactically to find a way forward.
• Data-driven - You relish making decisions based on data. You make decisions purposefully - and swiftly when needed.
• Customer-centric - You consider responsiveness a hallmark of your professional identity. You approach everything you do with the end user's best interests in mind.
• Proactive and flexible communication - You anticipate others' information needs. You adapt to different communication styles and personalities.
• Adaptability - Meeting people halfway isn't enough; you meet people where they are. You embrace an expansive view of your role, flexing to meet the demands of the circumstances.
• Resilience - When the going gets tough, you rise to the occasion and keep coming back for more. You know how to regulate your own motivation in pursuit of long-term goals.
• Writing - You communicate technical information effectively to technical and non-technical audiences.

Qualifications/ Background Experiences

• Bachelor’s degree or equivalent experience will be required
• Minimum 5 years of commercial support and/or software solutions deployment experience
• Experience with software development life cycle, testing, and systems integration and troubleshooting required, SAP/ERP and Salesforce.com experience is preferred
• Efficient - You use business and technical tools effectively (MS Office 365: Excel, Power Point, Word, Outlook, Teams).
• Excellent understanding and proficiency in using the Microsoft Office Suite 
• Relevant medical device industry experience preferred.