SAP Testing and Training Specialist

Job Summary

Under the leadership and tactical guidance of the SAP Sr. Manager Change & Release, the SAP Testing and Training Lead will collaborate with business stakeholders and consultants to help setup, administer, maintain, and lead project phase test cycles in Micro Focus ALM, administer Success Factors LMS and lead all training and communication activities in addition to supporting all SAP change and release management activities to meet business unit needs for the implementation and support of the SAP S/4HANA and other Enterprise programs. The SAP Testing & Training Lead is responsible for setting up projects, monitoring and ensuring ALM is running smoothly and efficiently, and develop and execute training strategies to prepare users for changes to business processes, systems, and technology. He/She is responsible for overseeing and identifying system training requirements, develop training plans, tracking, monitoring training development, and ensuring the training is running smoothly and efficiently. He/She will understand and review all related processes and procedures and ensure all constituents are aware of, and knowledgeable about the process and their role in the process.  He/She will understand and review all training related processes and procedures and publish project communications/newsletters to all business stakeholders. The SAP Testing and Training Lead will also work with the various site leads to deliver and validate training to associates will also work as required for the deployment of SAP S4HANA within the operating subsidiaries and the holding company for Terumo in North and South America.

Job Details/Responsibilities

• Configure new projects in Micro Focus ALM and support existing ones for SAP, IT, and other business areas, including but not limited to user access and loading test cases/scripts.
• Develop and generate dashboard metrics / reports and gather data to assess timeliness and other aspects of testing in ALM.
• Lead and support all project test cycles and defect management for unit, regression, integrated, OQ and user acceptance testing. 
• Monitor, report and communicate with all stakeholders and project teams and testing status. 
• Partner with other Process & Technology Team(s) in the setup, maintenance, and support of the Micro Focus ALM system for testing phases of the SAP S/4HANA deployment program and other projects.
• Work with other Process & Technology Team(s) in the setup, maintenance, and support of all the related IT Work Instructions, Policies and Procedures.
• Monitor and ensure core processes are running effectively and efficiently; may audit elements of ALM or Success Factors Learning Management System to identify weaknesses or other opportunities for improvement.
• Identify and report on opportunity areas for further governance through analytics.
• Responsible for day-to-day administration, maintenance, and support of ALM administration, Success Factors LMS and support change management tools and other enterprise programs and initiatives.
• Proactively and effectively communicate and collaborate with the SAP COE Leader, Technology Architect, Deployment Manager, PMO, Project Team and Business Stakeholders to address the need for standard Methods and Toolsets.
• Partner with other Process & Technology Team(s) in the setup, maintenance, and support of the various SharePoint trackers for ALM and the LMS for the SAP S/4HANA implementation program.
• Work with Consultants/Developers to clarify any requirements as needed.
• Perform unit testing and ensure satisfaction of the documented requirements of ALM and LMS systems.
• Responsible for all aspects of deliverables related to training and communication, and for leading all day-to-day management and project related training phases and activities.
• Partner with the business, Process and Security teams to identify the business role training requirements and course to role mapping.
• Collaborate with business and Process teams to develop train the trainer plans and conduct train the trainer sessions per project requirements and timelines.
• Provide tactical support for training delivery (e.g., scheduling instructor-led sessions, managing training assignments/curriculum, completion tracking, etc.) and coordinate the update/development of training materials and develop end user training delivery plans.
• Identify weaknesses or other opportunities for training improvement.

Job Responsibilities (continued)

• Partner with key business stakeholders, designers, and trainers to ensure that key learning objectives and business goals are measured.
• Collaborate with key IT partners, managers, and development teams to ensure that key aspects of the training phases are recorded, measured and reported.
• Through the LMS, monitor and assess the on-going timeliness and efficiency of training processes and collaborate with the LMS administrator to develop and generate metrics / reports and gather data to assess timeliness and other aspects of training completion and compliance; then develops and presents solutions to drive higher levels of completion/compliance. 
• Partner with other Process & Technology Team(s) in the setup, maintenance and support of the various SharePoint trackers, training environments and data for the training phases of the SAP S/4HANA implementation program.
• Update existing and create new training material decks as provided by the process teams.
• Administer Success Factors LMS to assign training to end-users, and partner with other Process & Technology Team(s) in the setup, maintenance, and support of the SAP Training (LMS) environment for the Training phases of the SAP S/4HANA deployment program.
• Work with other Process & Technology Team(s) in the setup, maintenance and support of the Training Work Instructions, Policies and Procedures.
• Work with Consultants/Developers and business users to clarify any training requirements as needed.
• Timely completion and presentation of weekly/monthly/quarterly status reports to Deployment Manager, SAP COE Leader, PMO and other stakeholders.
• Provide functional, administrative, and other IT and communications support to ad hoc initiatives in other subsidiaries to support managerial decision making.
• Collaborate, Support, and participate in the Enterprise IT Applications, ALM, LMS, training and Change management activities in other Enterprise IT Applications across other Terumo Entities as needed.
• Other duties as assigned.

Knowledge, Skills and Abilities (KSA)

• Strong Micro Focus ALM, Success Factors Learning Management system administration, Testing and Training management skills with exposure to SAP Solution Manager ITSM, ChaRM, Enable Now and SAP S/4 HANA.
• Must be highly motivated, confident individual who can handle multiple tasks in a fast-paced environment with limited supervision who is driven and able to learn new IT tools.
• Strong interpersonal skills, with the ability to confidently communicate (oral and written) and present across different levels.
• Able to work autonomously and within a team; can partner with associates at all levels of the organization and build genuine trusting relationships.
• Strong problem-solving, organizational, and analytical skills.
• Keen sense of maturity, judgment, and diligence. 
• Strong project management skills with the ability to prioritize workload and lead testing and training activities in parallel to meet project timelines.
• Exposure to Cloud computing applications as applicable to SAP software
• Familiarity with SOX and IRM compliance as well as FDA CFR Part 11 software validation processes
• Ability to perform accurately under the pressure of time constraints.
• Understanding of overall ERP systems and standard operating procedures.
• Must be trustworthy and professional and maintain confidentiality in all situations.

Qualifications/ Background Experiences

• Bachelor’s degree or equivalent experience and a minimum of 7 years relevant experience leading SAP Testing, Micro Focus ALM administration, Test management, Learning Management System administration, preferably SAP Success Factors, and SAP Training Management required.
• Experience with project management, SAP S4/HANA and IT application training plan execution, reporting/analytics required.
• Exposure to change management processes.
• Experience in Medical Device / Life Sciences industry is preferable.
• Experience with project and reporting/analytics required.
• Tech savvy with experience in other associated implementation tools like SAP Solution Manager ITSM, ChaRM, Monday.com, ServiceNow, SharePoint, MS Project, Excel, PowerPoint etc.