Manager, Accounts Payable

Job Summary

Terumo Global Business Services (GBS) aims to serve as a platform for future business growth and a model for continuous improvement and innovation that unlocks value potential. The team is key in driving process standardization and optimization by centrally managing end-to-end processes, while meeting service delivery expectations.

Manager, GBS Accounts Payable (AP) will lead a team of Accounts Payable business services specialists responsible for such functions as inbound document management, invoice processing, payment processing and AP reconciliations. Manager, GBS AP will ensure quality, accuracy, and timeliness in completion of activities, as well as providing guidance to the team and supporting service management principles.

Job Details/Responsibilities

Assist in building and sustaining GBS Organization

• Review materials and documentation that are transitioned into the GBS
• Support staff workload balancing

Ensure seamless and timely service management and delivery within GBS

• Oversee all transaction processing and other Accounts Payable activities
• Manage and ensure the quality, accuracy, and timeliness in delivery of services for Accounts Payable, Inbound Document Management, Invoice Processing, Payment Processing and AP Reconciliations
• Lead the GBS Accounts Payable team’s interaction with business teams to ensure effective delivery of reports, work products, support to businesses and response to queries
• Collaboration with internal and external customers ensuring effective delivery of services
• Assist in resolving complex or sensitive requests from senior management or customer/vendor escalations on a timely basis
• Identify and resolve Accounts Payable operational issues using expertise and judgement
• Manage exception-based problem resolution and provide guidance and escalation when needed
• Help address and or escalate any key issues or risks

Job Responsibilities (continued)

• Participate in fiscal close in accordance with the defined close calendar, facilitating compliance with all financial reporting deadlines and control policies
• Manage and oversee control procedures and practices to ensure no significant J-SOX control deficiencies in the Accounts Payable delivery function

Business Process Management

• Manage required and appropriate reporting to facilitate informed decision making
• Engage the team in the possibilities for process design and deduce the optimal way to deliver services
• Ensure compliance with local requirements and company controls, enforce adherence to requirements and advise management on mitigating actions when appropriate
• Remain up to date on Accounts Payable-related policies and regulations in all areas (i.e., territories) in-scope

People Management

• Manage, and provide coaching and support to Accounts Payable team, ensuring communication and coordination within and across teams
• Develop/mentor team; provide advice, soft skills guidance; interpersonal, interaction skills and review of focus areas

Knowledge, Skills and Abilities (KSA)

• Advanced knowledge of Accounts Payable concepts, processes and activities
• Thrive working in a fast-paced, innovative environment while remaining flexible
• Ability to present issues and recommendations in a clear and concise manner
• Ability to influence with or without direct authority
• Strong understanding of finance business processes and accounting policies / GAAP
• Strong organizational / analytical skills
• Strong customer-oriented mindset in identifying improvement opportunities 
• Strong problem-solving, communication and business partnering skills
• Excellent Communicator, mentor and leadership capabilities

Qualifications/ Background Experiences

• Bachelor’s Degree required and/or combination of education and related experience
• Minimum of 7+years of experience in AP processes with 5+ years’ experience managing and/or leading an Accounts Payable function required; preferably working and/or managing a team of diverse associates in multiple jurisdictions
• SAP / Ariba/ OCR Technology experience strongly preferred