Collections Rep

Date:  Nov 13, 2023
Req ID:  683

Santa Ana, CA, US

Company:  Terumo Americas Holding, Inc.
Department:  TAH Accounts Receivable

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $5+ billion in sales, 20,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

Job Summary

Analyzes, and collects monies due on new and existing customer accounts.  Researches and resolves accounts on the over 60/90 day past due report.  Uses various sources of credit information to examine the potential of new accounts and review existing accounts.  Inputs data and creates accurate accounts records utilizing applications software.  Supports and encourages continuous improvements on company processes.  Proficient in managing multiple project-oriented tasks effectively, prioritizing multiple projects, and working independently in a team-oriented environment.  

Job Details/Responsibilities

  • Associate is responsible to follow requirements of applicable national and international regulations.
  •  Collection of past due balances through verbal and written communication. 
  •  Research and investigate invoice discrepancies in a timely manner. 
  •  Root cause identification and removal of payment barriers for customers.
  •  Issue billing adjustments on pricing discrepancies. 
  •  Process adjustments on customer accounts. 
  •  Input resolution data for monthly over 60/90 day report.
  •  Process and analyze aging reporting for customer portfolio.

Job Responsibilities (continued)

  • Create standard invoice credits for promotional / BU spending on A/R.
  •  Utilize third party application for statement automation and customer dunning letters.
  •  Recognize a customer complaint and forward to the appropriate personnel based on TMC’s Quality Policies   and Procedures.
  •  Protects organization’s value by keeping information confidential.
  •  Other responsibilities as assigned by Management.
  • Participate in project performance team meetings on behalf of the job unit in order to provide ideas, methods or processes for unit/company performance improvements.

Knowledge, Skills and Abilities (KSA)

  • Must be proficient with Microsoft Office - particularly MS Excel- (V-lookups, Pivot Tables, and general spreadsheet implementation)
  • Strong organization skills with the ability to multitask and work under deadlines
  • Knowledge of basic accounting principles preferred
  •  Possess strong communication skills both verbal and written
  • Attention to detail with a demonstrated high level of accuracy to enter data and report/research results
  • Ability to analyze information to resolve customer account discrepancies

Qualifications/ Background Experiences

  • Associates Degree preferred
  • 2 years credit and collection experience / accounts receivable strongly preferred
  • Experience in JD Edwards and/or SAP ERP strongly preferred

It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles