Field Clinical Specialist, Imaging - New York City

Job Summary

Field Clinical Specialist - Imaging/Cardiology will serve as a “subject matter expert” (SME) to provide product support, education, training and insight regarding the proper use of specialty medical devices for Imaging/Cardiology procedures. Proctor physicians and/or ancillary staff during procedures in which Imagining therapy is utilized, conduct in-services and presentations on technologies, medical devices and on specific Imaging procedures to customers. Customers typically include physicians, nurses, other medical personnel and may extend internally to cross-functional partners.

Under minimal direct supervision, provide highly specialized technical training typically in a clinical and/or surgical environment. Work with assigned sub-market team to include Business Development Managers (BDM), National Business Development Manager (NBDM), etc. in assigned accounts within the Imaging/Cardiology Quarterly Business Review (QBR) process

Job Details/Responsibilities

• Train internal (Field Team) and external customers (Physicians, Clinicians, Technicians) on the proper technique and use of TIS Imaging/Cardiology product portfolio.  
• Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products. 
• Communicate (verbally or written) with marketing and sales teams to address technical and clinical issues. 
• Operate computer medical simulation equipment and support the use of various vessel model units.
• Support local/regional/national clinical seminars and medical society sponsored symposia and courses as necessary.
• Work with NBDM, sales team, and marketing, internal departments and customers to resolve clinical and technical related problems. 
• Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas. 
• Ensure clinical compatibility between all TIS products within the scope of procedural application. 
• Participate in the QBR process demonstrating understanding of sales processes, effective targeting and operational compliance. 
• Ensure to the best of their ability TIS products are used appropriately regarding patient safety and intended use.
• Work with Marketing and Sales to implement tactics supporting strategic goals and product related tactics.
  Perform other job-related duties as assigned.
• Incumbent must follow all established Environmental Health & Safety and Quality System policies, programs, rules and practices, including but not limited to product and patient safety, the health and safety of all associates as well as the environment and community at large.  This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo’s policy on Interactions with Healthcare Professionals.  Maintains strong knowledge of and adherence to regulations regarding promotional material content and control. Follow procedures for good clinical practices and Design Control when participating in new product development and clinical activities. Fully adhere to all applicable FDA regulations, international guidelines and Terumo’s policies at all times.

Job Responsibilities (continued)

Working Conditions/Physical Requirements

• This is a field-based position. Must be able to drive personal automobile daily to/from customer accounts and drive long distances as necessary. 
• This position, based on organizational needs, will require overnight and occasional weekend travel for training, meetings, region support, etc. Amount of travel will be determined by size of region. 
• Daily entry into hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check and proof of immunization requirements as a condition of entry. Terumo Associates entering these facilities are required to abide by these credentialing requirements. 
• Must be able to gain access to and work in the hospital procedural areas. 
• Entry into these areas requires an ability to wear appropriate gowning, standing for long periods of time, complying with hospital policy/protocol and awareness of potential biohazards such as blood borne pathogens.
• This position requires working in areas where ionizing radiation is present. Knowledge of radiation exposure and protection is necessary.
   

Knowledge, Skills and Abilities (KSA)

• Strong technical and clinical knowledge in human anatomy and physiology and medical procedural techniques (endovascular preferred).
• Ability to quickly gain a thorough knowledge of company products and their recommended use in various disease states.
• Ability to handle customer inquiries and to respond with company information, selected reference material and analyze product applications and misapplications to diagnose product issues relating to usage, manufacture and/or failure.
• Strong interpersonal and analytical skills, training and the ability to stay aware of the current technology, company products and generally accepted medical practices related to products and procedural area.
• Ability to handle several time constrained projects simultaneously, while meeting the needs of both internal and external customers.
• Ability to present and effectively communicate complex clinical and technical data to others of a non-scientific orientation and with varying backgrounds and knowledge levels.
• Ability to apply business acumen and understanding to clinical support and customer facing/sales force interactions.
• Ability to adapt to changing priorities.
• Ability to work in a team environment including in the hospital/lab setting and with local sales team.
• Ability to adhere to all company policies and deadlines for all operational aspects of the role, to include expense reports and field inventory, balanced with being in accounts and traveling
   

Qualifications/ Background Experiences

• Technical or professional health services licensure from an accredited licensing entity. e.g., RT, RCIS, RN or bachelor’s degree in health sciences or related field with a minimum of 3 years’ experience in a clinical setting (peripheral and/or Cardiology related), or equivalent combination of education and experience.
• Must have a minimum of 3 years scrubbing experience within Cath Lab or Interventional Radiology environment or equivalent.
• Prior experience as a Field Clinical Specialist with a medical device company is preferred.
• Prior experience with Imaging procedures and products is strongly preferred.