Operational Excellence Coordinator
Elkton, MD, US
Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.
We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.
At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.
Join us and help shape wherever we go next!
Advancing healthcare with heart
Job Summary
The Operational Excellence Coordinator plays a critical role in driving continuous improvement and operational efficiency across the L&D organization along with developing and delivering training. This position supports and leads cross-functional improvement initiatives, manages projects from inception to completion, and facilitates Kaizen events to foster a culture of operational excellence. The ideal candidate is analytical, detail-oriented, and understands Lean, Six Sigma, and project management methodologies. The coordinator will be aware of the flow of activity within L&D, with understanding of daily performance goals and the reporting of daily metrics. They may assist with investigation and resolution of problems as well as research and respond to customer service or quality assurance inquiries while monitoring key performance indicators (KPIs) and promoting a culture of continuous improvement.
Job Details/Responsibilities
- Support the deployment and execution of the Operational Excellence strategy across departments. Work closely with stakeholders to align improvement initiatives with strategic business goals.
- Lead and manage key improvement projects with cross-functional teams to drive measurable business results.
- Facilitate Kaizen events and projects, including planning, execution, and post-event follow-up to ensure sustainability of improvements.
- Performs investigations of complex issues that require considerable judgement and initiative to drive appropriate resolution. Identify process improvements that are required as the result of investigation. Confirm timely investigation and resolution of issues and provide results of investigations to requesting parties.
- Identify, analyze, and prioritize opportunities for operational improvements using data-driven methods.
- Develop standard work, process maps, and visual management tools to drive consistency and clarity.
- Provide coaching on housekeeping, best practices and 5s standards to maintain facility cleanliness and organization efficiencies.
- Track and report progress on project deliverables, timelines, and KPIs as well as maintaining project documentation such as charters, summaries and action plans.
- Provides training, mentoring and coaching to new and existing associates on new processes or updates or revisions to processes.
- Identifies updates required to procedures based on changes to processes or the result of improvement activities. May redline procedures for submission in change orders.
Knowledge, Skills and Abilities (KSA)
- Self-motivated with strong problem-solving and critical-thinking abilities.
- Advanced computer skills including ability to accurately enter data, run reports and investigate issues in SAP.
- Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations.
- Requires the ability to lift at least, but not limited to 50 lbs., stand for long periods of time and ability to continually stooping, bending, lifting, pulling, pushing and reaching.
- Excellent communication, facilitation, and interpersonal skills.
- Familiarity with MS Project, Minitab, Smartsheet, Visio and Excel.
- Ability to operate Powered Industrial Lift Equipment, (includes Sit Down Rider, walk behind lift truck and stand-up equipment when applicable), shrink wrapper, etc. and instruct others in the proper usage of this equipment.
Qualifications/ Background Experiences
- Associates degree in Operations Management, Business Administration or equivalent combination of education and work experience.
- Minimum 3 years of experience within a warehouse/distribution center.
- Experience leading or facilitating Kaizen events is strongly preferred.
- Lean Six Sigma Green Belt certification or completion of certification within 18 months.
- Equipment Lift operator certified a plus.
It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submtax advantage savings accounts, legal plan, voluntary life and AD&D insurance, voluntary long-term disability, short term disability, critical illness and accident insurance, parental leave, personal leave, tuition reimbursement, travel assistance, and an employee assistance program.it to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.
Final compensation packages will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. We provide competitive and comprehensive benefit options which include: annual bonus, paid vacation, paid holidays, health, dental and vision benefits, 401(k), with matching contributions. Rate of pay: $53,600 - $67,000/year.